1. Measure the circumference of your arm at 2 inches above the cast or wound. If this is at the elbow, then measure above the elbow. The cast cover will not work if sealed at the elbow.
2. Measure the length from your fingertips to 2 inches above the cast or wound. As long as the length of the cast cover is longer than your measurement, you are good to go! Any excess material in length will be shrunken down with the vacuum seal.
If you need help determining what protective cover will work best for you or need help in ordering, please do not hesitate to contact us by phone, toll-free 1-800-627-1584.
WARRANTY
We have a 90-day manufacturer's warranty on our DRYPRO Waterproof Cast & Wound Covers. The customer will be given a replacement for an item considered flawed or defective due to the manufacturer's design, within the 90-days from the day the DRYPRO item arrives at your door. Please email [email protected] with a clear photo of your defect, along with your Order Number, so that we can get the replacement to you as quickly as possible.
RETURNS & SIZE EXCHANGES
Due to the nature of our product, the DRYPRO is non-returnable. We cannot resell a used medical product, nor would you want us to send you a used medical product! We put a huge emphasis on measuring your applicable body area before purchasing to ensure you have the correct size so that the DRYPRO will work properly. We understand that sometimes a different size may work better, so if you do need a size exchange, we will accommodate one for you. We only ask that you pay the associated Shipping & Handling fees. Any damaged or defective products can be replaced under warranty. However, no returns and no refunds will be issued. Please email [email protected] with any size exchange or warranty requests, along with your order number.
