Most items may be returned within 30 days of receipt for a full refund. They must be returned at the customer’s expense in their original packaging (no exceptions) and meet the following conditions:
Product must be in brand new condition. For example, no cracks, scratches, dirty or marks, or any indications of usage.
Product must be returned in its original packaging. You can purchase new packaging for lift chairs and scooters by calling customer service.
A Return Authorization must be requested from Medical Supply Professionals within 30 days of delivery of the product.
Once an RA has been received, products must be returned within 14 days.
Items returned will be rejected without an RA#, no exceptions.
There are certain products that are custom-made by the manufacturer and are non-returnable. These include:
Lift Chairs with custom fabrics or features ex. (Heat and massage, power pillows, left hand controls etc.)
For hygienic reasons, the following products are non-returnable due to health concerns: (unless unopened)
Bath safety equipment
Patient Lift Slings
DryPro Cast Protection Covers
Some products require up to 15%-25% restocking fee for returns. These include:
Cushions and Backs
ALL returned items require a Return Authorization number. ANY returns received without this number will not be credited. You may simply request an RA number by contacting us via email with your order number, and name stating your reason for returning the item (s).