Most items may be returned within 30 days of receipt for a full refund (A restocking fee of 10% - 20% may apply depending on the item). They must be returned at the customer’s expense in their original packaging (no exceptions) and meet the following conditions:
- Product must be in brand new condition. For example, no cracks, scratches, dirty or marks, or any indications of usage.
- Product must be returned in its original packaging. You can purchase new packaging for lift chairs and scooters by calling customer service.
- A Return Authorization must be requested from Medical Supply Professionals within 30 days of delivery of the product.
- Once an RA has been received, products must be returned within 14 days.
- Items returned will be rejected without an RA#, no exceptions.
There are certain products that are custom-made by the manufacturer and are non-returnable. These include:
- Ultra-lightweight wheelchairs
- Sport wheelchairs
- Handcycles
- Lift Chairs with custom fabrics or features ex. (Heat and massage, power pillows, left hand controls etc.)
For hygienic reasons, the following products are non-returnable due to health concerns: (unless unopened)
- Bath safety equipment
- Patient Lift Slings
- Mattresses
- DryPro Cast Protection Covers
Some products require up to 15%-25% restocking fee for returns. These include:
- Lift Chairs
- Power Wheelchairs
- Scooters
- Vehicle Lifts
- Elevator Lifts
- Patient Lifts
- Custom Wheelchairs
- Cushions and Backs
- Hospital Beds
- Exam Tables
- MK Batteries
Defective Items: 14 days
If you received a defective item once the package has been opened, you must return it within 14 days from receipt of delivery. You will need to contact our Customer Service department immediately. In the message, please reference the item number, order number and explain the defect on the item. Please have all this information available when contacting us.
Defective products will only be replaced with the same product within the warranty period. Any issues or questions with your order after you receive it, please contact us first.
Buyer is responsible for any return shipping fees.
Return & Refund of Items ONLY if un-opened within 30 Days: (Brand new, package sealed, un-opened, never used)
To initiate a return, please contact us immediately to obtain a different return address. In the body of the message, please reference the item number, and order number, and a brief explanation of the issue. Our Customer Service department will then provide you with an RMA (Returned Materials Authorization) number and instructions to proceed with the return of the item.
All returns must have an approved RMA number.
Unauthorized returns will not be accepted and returned to the buyer at the buyers expense.
Item (s) must be un-opened, in brand new / unused condition, and contain their original packaging and contents as they were when shipped from the warehouse (no exceptions), within 30 days.
ALL returned items require a Return Authorization number. ANY returns received without this number will not be credited. You may simply request an RA number by contacting us via email with your order number, and name stating your reason for returning the item (s).
*You may email us at info@
