NO RETURNS or REFUNDS:
*Due to the nature of the product and sanitary purposes, this product can not be re-sold once it's opened - NO EXCEPTIONS.
*Item can ONLY be replaced if it is defective. Once item is returned by the buyer, our returns department will verify the defect before issuing out a new replacement. Replacements will NOT be granted if the item was dropped or any accidents resulting from negligence.
Discreet Shipping
*This item will ship the same day before 5pm EST, via UPS Ground. Please allow 2-5 business days for your shipment to arrive.
*Your privacy is extremely important to us and our 100% discreet packaging enables you to shop with us in complete confidence. The package will be totally discreet. The label does not state what's inside. It is a plain, ordinary shipping package without anything written on the box about the contents inside. Only YOU will know what's inside the package.
Defective Items: 14 days
If you received a defective item, you must return it within 14 days from receipt of delivery. You will need to contact our Customer Service department immediately. In the body of the message, please reference the item number, order number and explain the defect on the item. Please have all this information available when contacting us.
*Defective products will only be replaced with the same product within the warranty period. Any issues or questions with your order after you receive it, please contact us first.
*Buyer is responsible for any return shipping fees.
Return of Items ONLY if un-opened within 14 Days: (Brand new, package sealed, un-opened, never used)
*To initiate a return, please contact us immediately to obtain a different return address. In the body of the message, please reference the item number, and order number, and a brief explanation of the issue. Our Customer Service department will then provide you with an RMA (Returned Materials Authorization) number and instructions to proceed with the return of the item.
*All returns must have an approved RMA number.
*Unauthorized returns will not be accepted.
*Item (s) must be un-opened, in brand new / unused condition, and contain their original packaging and contents as they were when shipped from the warehouse (no exceptions), within 14 days.
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